In the ever-evolving landscape of customer communication and engagement tools, Beamer stands out as a versatile and efficient platform. This review delves into various aspects of Beamer, exploring its features, usability, and pricing.
We have structured this blog to list most of the key features of each of Beamer’s products. So, initially, we start with pricing, followed by the product and respective feature list.
Official Website – getbeamer.com
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Beamer Pricing
Beamer’s pricing is tiered to cater to different needs and sizes of organizations. The plans include:
- Starter Plan: At $59 per month, this plan is ideal for companies just getting started.
- Pro Plan: For $119 per month (or $99 if billed annually), this plan offers increased power for growing companies.
- Scale Plan: At $299 per month (or $249 annually), this is suited for companies needing advanced features.
- Custom Plan: Starting from $499 annually, this plan provides maximum flexibility and personalization.
- Free Plan: It supports up to 1000 visitors, basic analytics, and includes a Beamer watermark, perfect for personal use or small projects.
Each plan comes with a 14-day free trial, allowing potential users to test the platform and its features before committing
1.Beamer Changelog
The key features of Beamer’s Changelog tool include:
1.In-App and Website Embedding: The changelog can be integrated directly within your app or on your website, providing users with updates in a relevant context.
2.Customizable Standalone Page: Offers a dedicated public page for updates, which can be tailored with a unique domain and SEO features.
3.Enhanced Notifications with Visuals: Enables the creation of engaging notifications that can include images and videos, shared in-app to enhance user interaction.
4.Audience Segmentation: Ability to create segments based on user attributes like role, behavior, and demographics to deliver more relevant messages.
5.Interactive Feedback Collection: Collects user comments and reactions on updates, integrating with support apps to complete the feedback loop.
6.Boosted Announcements: Features in-app notifications designed to achieve triple the engagement.
7.Customizable Widget Design: Allows personalization of the widget in terms of color scheme, fonts, and more to align with the app’s design, ensuring a native look and feel.
2.Beamer NPS
Utilize a free, user-friendly NPS tool to measure customer satisfaction and send people surveys. Obtain useful user feedback. The Beamer NPS (Net Promoter Score) tool offers several notable features:
1.In-App NPS Surveys: Facilitates the installation of NPS surveys within the app for higher response rates, helping to gauge customer satisfaction.
2.Real-Time Trend Analysis: Provides the capability to view average NPS over time and identify actionable trends.
3.Targeted Audience Insight: Offers the ability to view NPS results for specific user groups like roles, locations, and industries for deeper insights.
4.Customizable Widget Options: Allows choosing from different NPS widgets, including numerical scales and emoji ratings, along with follow-up questions.
5.Multi-Channel Reach: Extends reach by enabling surveys via in-app, email, and linked formats.
6.Upcoming Trend Recognition Feature: A feature in development for automated recognition of common user responses and manual tagging.
7.Automated User Responses: Enables sending automated in-app responses based on the NPS score given by a user.
8.Integration with Other Platforms: Facilitates sending NPS scores to platforms like Zendesk, Zapier, and more for triggering automated workflows.
9.Design and Language Customization: Allows customization of the survey design to match the website or app, and presenting the survey in multiple languages to increase response rates.
3.Beamer Push Notifications
The Beamer Push Notifications feature encompasses the following key attributes:
1.Broad User Reach: Ability to send notifications to users and visitors, even when they are not actively using the site or app.
2.Engagement of Inactive Users: Aims to re-engage inactive users and reduce churn by sending notifications outside the app.
3.User Segmentation: Offers the capability to segment users by various criteria such as product usage, geography, user role, and more for tailored messaging.
4.Re-engagement Strategies: Includes different prompt modes to bring users back to the site with content based on their past behavior and interests.
5.Efficiency Over Email: Positioned as a more cost-effective and efficient alternative to email marketing.
6.Automatic Notification Creation: Facilitates automatic creation of notifications from published posts.
7.Easy Installation and Customization: Can be installed quickly with a script or WordPress plugin, and customizable with your own logo and design.
4.Beamer Notification Center
Set up alerts for any updates to your product or new features. Share in-app with every user you have. To further enhance user engagement, incorporate visual elements like images and videos.
Beamer’s Notification Center is equipped with several features:
1.Customizable Notification Widgets: Offers a variety of widgets like pop-ups, top bars, snippets, and tooltips for diverse notification needs.
2.Versatile Notification Formats: Supports a range of formats including banners, pop-ups, and tooltips for engaging notifications.
3.Topbar Notifications: Provides a non-intrusive yet noticeable topbar mode for making announcements.
4.Snippet Mode: Allows sharing of content in an elegant, unobtrusive card format.
5.Popup Mode: Facilitates detailed announcements in a modal format at the center of the screen.
6.Tooltip Mode: Uses subtle messages for engaging users without intrusion.
7.Scheduled Notifications: Enables timing notifications to coincide with high-traffic hours.
8.Audience Segmentation for Notifications: Offers the ability to target specific user segments with notifications.
9.Analytics and Measurement: Includes tools to track the impact and engagement of notifications.
10.Simple Installation: Easy setup without coding, supported by an embed code and WordPress plugin.
11.Design Control: Provides options to choose from different notification types for brand consistency.
12.Third-Party App Integration: Connects with a variety of apps for improved workflow.
Beamer Feedback
Gather important feedback from customers, grade it, and reply to it all in a single spot. Bring to light significant insights and comprehend cross-sector client needs.
Beamer Feedback tool includes the following features:
1.Centralized Feedback Collection: Aggregates customer feedback in one location, allowing for prioritization and response.
2.Feature Voting: Enables customers to vote on features they find important and engage in conversations within the app.
3.Integration with Third-Party Apps: Allows sending of user feedback directly to sales or support teams through platforms like Zapier.
4.Inbox for Interaction Tracking: Offers a unified inbox view for responding to and tracking interactions with customers.
5.Feedback Loop Closure: Automatically updates customers about new feature implementations and shares updates through a public roadmap.
6.Product Improvement Based on Feedback: Encourages product enhancements based on user input, increasing user satisfaction and sales potential.
Conclusion
Beamer emerges as a comprehensive customer communication platform, well-suited for SaaS products. Its changelog functionality, NPS tool, push notifications, notification center, and feedback collection system collectively offer a powerful suite for engaging users and improving customer satisfaction.
The tiered pricing strategy makes it accessible to businesses of varying sizes and requirements. Beamer’s integration capabilities and ease of use add to its appeal, making it a viable option for companies looking to enhance their user engagement and feedback mechanisms.
Official Website – getbeamer.com
(Links will be live for a month and then removed. Sponsor us)